Delete Your Account
You can delete your TowManVan account and personal data at any time - from inside the app, or by emailing us if you no longer have it installed.
In the app
Open Profile, scroll to the bottom and tap Delete account, then confirm. This works in both the TowManVan customer app and the TowManVan Driver app.
By email
Don't have the app installed? Email privacy@towmanvan.co.uk from the address registered to your account, with the subject “Delete my account”.
Before You Delete
You cannot delete your account while a job is still in progress. If you have a live booking, please complete or cancel it first - the app will tell you if this is blocking deletion. This protects both you and the other party from an unfinished job or an unsettled payment.
If the same account is used as both a customer and a driver, deleting it removes both.
What Happens When You Delete
Deletion takes effect immediately. Your sign-in is revoked straight away, so you will not be able to log in again, and your personal details are removed from your profile. This cannot be undone - to use TowManVan again you would need to create a new account.
Requests made by email are actioned as soon as we have confirmed the request came from the account holder, and always within 30 days, as required by UK GDPR.
What Is Erased
| Data | What happens |
|---|---|
| Profile name and photo | Cleared from your profile record. |
| Email address and sign-in | Your login is revoked and the email address is removed, so the account can no longer be accessed. |
| Saved addresses | Every home/work address saved in your profile is deleted. |
| Saved vehicles | Vehicle details saved to your profile are deleted. |
| Push notification tokens | Your devices are unregistered, so we can no longer send you notifications. |
| Driver equipment profile | For driver accounts, your vehicle type and equipment capabilities are deleted. |
What We Must Keep, and Why
We cannot erase everything. Some records of completed jobs and payments must be retained to meet legal, accounting and tax obligations, and to protect the other person involved in a job. Where we keep these records, they are no longer linked to your name, email address or contact details.
| Record | What we keep | Why |
|---|---|---|
| Booking and job records | Kept, but no longer linked to your name or contact details. | Needed to evidence the service supplied to the other party in the job (the customer or the driver), and to resolve disputes. |
| Payment and payout records | Kept, but no longer linked to your identity. | UK company and tax law requires financial records to be retained (generally 6 years). |
| Ratings and reviews you left | Kept in anonymised form. | Removing them would distort another person's overall rating. |
Your Other Rights
Deleting your account is one of several rights you have under UK GDPR. You can also ask us for a copy of your data, ask us to correct it, or object to how we use it. See our Privacy Policy for the full detail.
If you are unhappy with how we have handled your request, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Contact Us
For anything related to deleting your account or your personal data, email privacy@towmanvan.co.uk. For general help with a booking, email support@towmanvan.co.uk.